One platform for your entire care agency

Care agencies across Australia face a unique admin challenge. You're coordinating carers across dozens of visits per day, billing against NDIS line items or Home Care Package budgets, documenting progress notes for compliance audits, and keeping families informed — all while trying to deliver quality care. Most agencies cobble together ShiftCare or AlayaCare for rostering, SupportAbility or Lumary for NDIS management, and Xero for invoicing. That's three or more subscriptions with data scattered across systems, manual re-entry at every handoff, and no single source of truth when an auditor walks in.

OneBookPlus brings your entire care operation into one platform. Onboard recipients with their funding details, NDIS reference numbers, and care preferences. Schedule recurring or one-off visits and assign carers based on availability and qualifications — they're notified instantly by SMS. Carers log progress notes, vitals, mood, and incidents from their phone during or after each visit. Every note is timestamped and attributed, creating an audit trail that satisfies the Aged Care Quality Standards and NDIS Practice Standards without extra paperwork. Billing totals calculate automatically from rate and actual visit duration, ready for plan manager claims, self-managed participant invoices, or HCP package reconciliation.

Your Daily Workflow

A typical morning for a care coordinator starts at 7:30am. You open OneBookPlus and see 16 visits scheduled across your team of eight carers. Two overnight changes are flagged: one carer called in sick, and a recipient's family requested a time change. You reassign the sick carer's visits from the roster view — the replacement carer gets an SMS with client details and the updated address. By 10am, six visits are marked complete with progress notes attached. One carer flagged an incident — a participant had a fall. You see the alert immediately, review the severity level and actions taken, and the family portal already shows a summary for the participant's daughter in Melbourne. At the end of the week, you generate NDIS invoices for all completed visits — line items, categories, and participant references are pre-filled from the visit data.

Bank Feeds & Accounting

Connect your agency's bank account via CDR Open Banking and OneBookPlus pulls in transactions daily. Government funding deposits from the NDIA, DVA, or Home Care Package providers are automatically identified and matched against outstanding invoices. Carer wage payments are categorised as labour costs. Our AI categorisation engine learns your recurring patterns: vehicle allowances, PPE purchases, insurance premiums, and office rent are all classified consistently over time. When NDIS audit season arrives, you can export a complete financial trail alongside your care documentation. BAS summaries are generated in one click — GST collected on private-pay invoices and GST credits on business purchases are already reconciled.

Getting Started

Sign up free — no credit card, no lock-in contract. Select “Aged Care / NDIS” as your business type and OneBookPlus pre-configures your account with care-specific fields: funding types, NDIS categories, visit types, and progress note templates. Import your existing participant list and carer roster via CSV from ShiftCare, AlayaCare, or a spreadsheet. Connect your bank account through the secure Open Banking flow. Within your first week you'll have visits scheduled, carers receiving SMS notifications, and your first batch of NDIS invoices generated. Most small agencies complete the transition over a single weekend without disrupting their care schedule.