Key takeaways
4A 24/7 AI receptionist that answers your inbound calls and SMS, in English plus 10+ other languages (callers pick with a simple "press 1 for English" menu). It greets every caller — disclosing it's an automated assistant and handling Australian recording consent — then books and reschedules appointments straight into your calendar, texts the caller a confirmation with a self-service reschedule link, answers questions about your hours, services, pricing and your own business knowledge, captures new callers as leads, recognises returning callers by their number, and takes messages. The moment a call lands you get a time-sensitive push on your phone, so you can tap in and take the call over from the AI whenever you want. Every call and text is transcribed and logged with its outcome, sentiment, and which ad or campaign drove it. Set it up in minutes with an industry starter template, push leads + bookings to your CRM via webhook, and get a free Australian phone number included. Requires AI Companion.
Install, pick an industry template, and connect your free Australian number (or port yours).
Set your greeting, voice + languages, hours, and what the AI is allowed to handle.
It answers every call + text — booking, answering, capturing leads, or escalating to you.
Review transcripts, outcomes, sentiment + attribution in Insights; take over any live call from your phone.
Apps that work great with AI Receptionist.
About OneBookPlus apps
OneBookPlus apps aren't external integrations stitched together with Zapier or n8n — they're native modules installed inside the same platform you already use for invoicing, bookings, CRM, and accounting. That means AI Receptionist reads from and writes to the same customer records, financial entries, and calendar events as every other module, with no scheduled sync delays and no risk of data drift between systems.
Because the marketplace runs inside OneBookPlus, billing is consolidated. AI Receptionist appears as a single line on the same OneBookPlus invoice as your plan, so you don't end up reconciling separate vendor charges across three or four different SaaS subscriptions. Cancellation is one click and never reaches into your data — uninstalling an app removes the feature from the UI but preserves the underlying customer, invoice, and booking records, so reinstalling later picks up exactly where you left off.
Every app in the marketplace is built specifically for the Australian small and medium business context: GST and ABN handling are first-class concerns, dates render as DD/MM/YYYY, currency defaults to AUD, and the underlying compliance plumbing (BAS summaries, ATO-friendly records, AHPRA / NDIS / Fair Work checkpoints where relevant) is shared across modules. New Zealand businesses are supported with NZ tax and timezone defaults using the same code paths.
For a side-by-side of which features ship as core modules versus which require an installed app, see the features page. For pricing across plans and which apps are bundled at each tier, see the pricing page.
Common questions about AI Receptionist and the OneBookPlus app marketplace.
It answers inbound calls and texts 24/7, books and reschedules appointments, captures callers as leads, answers your hours / services / pricing, takes messages, and escalates to a human on request or on certain keywords. Every conversation is transcribed with its outcome.
Yes — Australian recording-consent and AI-disclosure are built into the call flow, so callers are informed as required. You configure the voice, scope and guardrails.
It requires AI Companion (the credit engine). Each receptionist conversation draws 1 credit for the Claude cost; telephony is metered separately. 100 conversations a month are included via the base fee, with paid top-ups beyond that.
Built in Melbourne, AU
ATO-ready from day one
256-bit encryption
No credit card needed
About the author
Founder & CEO, OneBookPlus
Bishal has over a decade of experience in digital marketing, web development, and small business consulting across Australia. This app sits inside the OneBookPlus marketplace, designed and maintained for Australian small to medium businesses. AI Receptionist is part of a single platform that connects invoicing, bookings, CRM, accounting, and marketing — so installing apps adds capability without adding logins.
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Last reviewed and updated: by Bishal Shrestha
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